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Case Study:
Leader Online

How Leader Online restored control before growth broke thEM

With £8m of stock, paper-based warehouses, and no safe path to scale, IMPACT EVOLVE were called in to help Leader Online regain control.

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The situation

Orders were leaving the building — but control was gone.

  • A rushed WMS implementation that no one trusted
  • Manual workarounds hiding system failures
  • £8m+ of stock choking space and cash
  • Leaders firefighting without reliable data
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What changed

It worked because the right things were fixed in the right order.

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  • Warehouse
    control restored

    Stock accuracy returned. Trust in data rebuilt, with system-led execution.

  • £500k
    annual cost removed

    Logistics costs taken out by fixing the warehouse network and hidden inter-site movement.

  • £2m
    cash released

    Stock reduced without harming availability by restoring operational truth and target stock levels.

  • Trade
    channels unlocked

    Service levels stabilised, enabling entry into major trade and wholesale partners.

Why this worked

  • Truth before systems
  • Ownership before optimisation
  • Control before growth

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