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Nursem

Case Study:
Nursem

How Nursem cut fulfilment costs by 41%

Fulfilment costs had risen. Service had slipped. Complexity had crept in. Nursem needed to take action. IMPACT EVOLE helped simplify their 3PL model and restore control.

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Nursem
The situation

Service was slipping and costs were climbing. Something had to change.

  • Rising multi-site fulfilment costs with no clear control
  • Missed D2C SLAs and cut-offs impacting customers
  • Lean team with limited capacity for a safe 3PL change
  • B2B fulfilment no longer fit as volumes scaled
Nursem
Nursem
What changed

One clean switch removed risk, cost, and complexity

Nursem

  • £100k saved
    in year one

    £100k removed from the cost base without compromising service quality.

  • 41%
    cost reduction

    Fulfilment spend cut by 41% through the right partner and the right commercials.

  • One 3PL for
    B2B and D2C

    B2B and D2C consolidated under one partner with clear accountability.

  • Zero
    disruption

    Go-live delivered with full hyper-care and no customer disruption.

Why this worked

  • Needs analysis before selection
  • Commercial terms and SLAs negotiated upfront
  • Go-live and hypercare managed end-to-end

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Nursem

  • IMPACT EVOLVE made the very daunting and risky process of moving our 3PL super professional, calm and well coordinated.

    We couldn’t have done this without them.

    Jp Jonathan Philp Co-Founder, Nursem